Contact information

EFFECTIVE DATE: August 3, 2026

LAST UPDATED: August 3, 2026

We would love to hear from you! Whether you have a question about your order, need assistance tracking a shipment, or want to share feedback about your shopping experience with GOT AURA, our dedicated customer support team is here to help.

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### 1. GET IN TOUCH WITH US

You can reach us directly via email at any time. To help us resolve your inquiry as quickly as possible, please include your **Order Number** and a clear description of your request.

* Official Email: [support@gotaurastore.com]

* Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

* Average Response Time: Within 24 to 48 business hours

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### 2. FREQUENTLY ASKED QUESTIONS (FAQ)

Before reaching out, you might find an instant answer to your question in our core store policies:

* Want to track your package? Visit our [Shipping Policy] page.

* Need to return or exchange an item? Check our [Refund Policy] guidelines.

* Wondering how we protect your data? Review our [Privacy Policy].

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### 3. BUSINESS & PARTNERSHIP INQUIRIES

If you are a vendor, supplier, or influencer looking to collaborate with GOT AURA, please direct your business inquiries to: