Refund policy

EFFECTIVE DATE: August 3, 2026

LAST UPDATED: August 3, 2026

At GOT AURA, accessible from https://gotaurastore.com, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, if you are not entirely satisfied with your purchase, we are here to help.

Please read our Refund & Return Policy carefully to understand your rights and the procedures for returning items.

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### 1. 30-DAY RETURN WINDOW
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. 

To be eligible for a return:
* The item must be unused, unworn, and in the exact same condition that you received it.
* The item must be in its original packaging, including all tags, manuals, and included accessories.
* You must provide a valid proof of purchase or receipt (order number and purchase email).

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### 2. NON-RETURNABLE & EXEMPT ITEMS
To maintain quality standards and hygiene, certain types of goods cannot be returned:
* Final sale or clearance items.
* Gift cards or downloadable promotional vouchers.
* Personal care items, intimate goods, or customized/personalized products.

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### 3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at [support@gotaurastore.com] within 48 hours of delivery.

To speed up the resolution process, please include:
1. Your Order Number.
2. A clear description of the issue.
3. High-quality photos or a short video demonstrating the defect/damage.

Upon verification, we will immediately send a replacement at no extra cost to you or issue a full refund to your original payment method.

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### 4. RETURN PROCESS & SHIPPING COSTS
To initiate a return, you must contact our customer support team first at [support@gotaurastore.com]. Returns sent back without prior authorization will not be accepted or processed.

* Return Shipping Fees: Unless the return is due to our error (e.g., damaged or incorrect item received), the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.
* Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit during the return shipment.

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### 5. REFUNDS & PROCESSING TIME
Once your return is received and inspected by our warehouse quality team, we will send you an email notifying you that we have received your returned item and whether your refund has been approved or rejected.

* If Approved: Your refund will be processed automatically to your original payment method within 5 to 10 business days.
* Processing Delays: Please note that your bank or credit card company may take additional time to process and post the refund to your account.

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### 6. ORDER CANCELLATION WINDOW
Because we aim to process and ship orders as fast as possible, you may only cancel or modify your order within 12 hours of placing it. 

If 12 hours have passed, your order has likely entered our automated fulfillment system and cannot be canceled. In this case, you will need to receive the item and follow our standard return process.

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### 7. CONTACT INFORMATION
For any questions, return requests, or assistance regarding our Refund & Return Policy, please reach out to our dedicated support team:

* Brand Name: GOT AURA
* Email Support: [support@gotaurastore.com]
* Response Time: Within 24-48 business hours