Shipping policy

At GOT AURA, we are committed to delivering your orders as quickly and efficiently as possible. We ship to customers across the United States, Canada, the United Kingdom, and Australia, as well as select European countries.

Please read our Shipping Policy carefully to understand our processing times, estimated delivery windows, and tracking procedures.

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All orders are subjected to a processing period before they are dispatched:

* Standard Processing Time: 1 to 3 business days (excluding weekends and public holidays).

* Order Verification: During peak promotional periods or holidays, processing may take up to 5 business days.

* Order Confirmation: You will receive an automated confirmation email immediately after placing your order, followed by a secondary notification containing your tracking details once your package has been shipped.

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Delivery times vary depending on your destination country and regional local post operating conditions. Below are our standard estimated delivery timeframes after the processing period:

* United States: 6 to 12 business days

* United Kingdom & Europe: 7 to 14 business days

* Canada & Australia: 8 to 15 business days

* Rest of the World: 10 to 20 business days

Note: Delays may occasionally occur due to customs inspections, weather disruptions, national holidays, or courier logistical issues beyond our direct control.

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* Standard Shipping: Calculated at checkout based on destination and package weight/dimensions (or FREE on qualifying order thresholds as advertised on our site).

* Promotional Free Shipping: Applied automatically during checkout when specific promotional conditions are met.

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Once your package is shipped, you will receive a Shipping Confirmation Email containing a unique tracking number and a link to monitor your delivery status in real-time.

* Tracking updates may take 24 to 48 hours to activate after dispatch while the package is scanned at the initial logistics hub.

* If your tracking status has not updated after 5 business days from receiving your shipping confirmation email, please contact us at [support@gotaurastore.com].

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It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. 

* Address Changes: If you notice an error in your shipping details, please notify us within 12 hours of placing your order at [support@gotaurastore.com]. 

* Un-deliverable Packages: Once an order has entered processing or shipment, we cannot alter the delivery destination. GOT AURA is not responsible for packages delivered to incorrect addresses provided by the buyer, nor for items returned due to failed delivery attempts.

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* United States & UK: Orders typically fall below duty-free exemption thresholds; however, state/local taxes (such as US Sales Tax or UK VAT) may be applied at checkout where required by law.

* European Union & International: Packages entering the EU or other international jurisdictions may be subject to local import duties, tariffs, or Value Added Tax (VAT) imposed by the destination country's customs agency. 

* Responsibility: Any customs fees, duties, or import taxes levied upon arrival are the sole responsibility of the customer. GOT AURA is not responsible for delays caused by local customs clearances.

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GOT AURA is not liable for packages marked as "Delivered" by the logistics carrier that are subsequently lost or stolen from the delivery location. 

If your tracking status indicates that your order was delivered but you have not received it:

1. Verify the shipping address listed on your order confirmation.

2. Check around your property, building reception, or with neighbors.

3. Contact your local post office or logistics courier directly with your tracking number.

If a package arrives damaged or missing items, please contact us within 48 hours of delivery at [support@gotaurastore.com] with photos of the damaged packaging and product for immediate verification and resolution.

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To optimize delivery speeds, orders containing multiple items may occasionally be dispatched in separate packages from different fulfillment centers. If this occurs, you will receive individual tracking numbers for each package at no additional cost to you.

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If you have any questions regarding your shipment status or this policy, please reach out to our dedicated support team:

* Brand Name: GOT AURA

* Website: https://gotaurastore.com

* Email Support: [support@gotaurastore.com]

* Response Time: Within 24-48 business hours